Refund & Cancellation Policy

Last updated: June 2026

At Beacon Hill Publishers, we are committed to transparency in all our service agreements. Please read this policy carefully before placing an order. By purchasing any of our services, you agree to the terms outlined below.

1. Cancellation Within 1 Hour of Purchase

You may cancel your order for any reason within one (1) hour of placing it and receive a full refund. No questions asked.

To cancel within this window, contact us immediately at:

• Email: support@beaconhillpublishers.com
• Phone: (910) 292-8257

2. Orders After the 1-Hour Window

After one hour, work on your project may have commenced. Orders in this stage are not eligible for cancellation with a full refund. If you have concerns at this point, please contact our support team to discuss your options.

3. Dissatisfaction Refund — Within 30 Days of Delivery

If you are not satisfied with the completed and delivered work, you may submit a refund request within 30 days of delivery. The following applies:

• Refund requests must be submitted in writing to support@beaconhillpublishers.com with a clear explanation of the issue.
• Beacon Hill Publishers will review the request and may offer revisions as an alternative resolution.
• If a refund is approved, it will be issued minus a 50% service fee to cover work already completed and resources used.

4. No Refund After 30 Days

Refund requests submitted more than 30 days after delivery are not accepted. We encourage you to review all delivered work promptly and raise any concerns within the stated window.

5. Non-Refundable Items

The following are non-refundable once incurred:

• Third-party platform fees (e.g., ISBN registration, Amazon KDP setup, distribution platform fees)
• Domain and hosting costs purchased on your behalf
• Advertising spend placed on external platforms

6. Revision Policy

Each service package includes a specified number of revision rounds. Revisions must be requested within the active project window. Revision rounds are not carried over between projects and do not extend refund eligibility.

7. Chargebacks and Disputes

We ask that you contact us directly before initiating a chargeback or dispute with your bank or card provider. Most concerns can be resolved quickly through our support team. Initiating a chargeback without prior contact may result in a suspension of services and may be subject to the dispute resolution terms in our Terms and Conditions.

8. How to Submit a Refund Request

To submit a refund request, contact us using the details below. Please include your order reference, the service purchased, and a description of the issue.

• Email: support@beaconhillpublishers.com
• Phone: (910) 292-8257
• Address: 447 Broadway 2nd Floor, New York, NY 10013, United States

We aim to respond to all refund enquiries within 2–3 business days.

9. Policy Updates

Beacon Hill Publishers reserves the right to update this Refund & Cancellation Policy at any time. The most current version will always be available on this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.